Delivery & returns
How delivery is charged
Delivery depends on where the parcel is going and how much it weighs. You will see the exact charge at checkout, before you pay, as soon as you choose your country.
United Kingdom
| Up to 0.5 kg | £3.95 |
| Up to 2 kg | £5.95 |
| Up to 5 kg | £8.95 |
| Up to 10 kg | £12.95 |
| Up to 20 kg | £18.95 |
| Each extra kg | £1.50 |
| Fragile packing (orders with art or mirrors) | +£1.50 |
Free delivery on orders over £75.00.
Europe
| Up to 0.5 kg | £9.95 |
| Up to 2 kg | £15.95 |
| Up to 5 kg | £24.95 |
| Up to 10 kg | £36.95 |
| Up to 20 kg | £54.95 |
| Each extra kg | £3.50 |
| Fragile packing (orders with art or mirrors) | +£3.00 |
USA & Canada
| Up to 0.5 kg | £14.95 |
| Up to 2 kg | £24.95 |
| Up to 5 kg | £39.95 |
| Up to 10 kg | £59.95 |
| Up to 20 kg | £89.95 |
| Each extra kg | £6.00 |
| Fragile packing (orders with art or mirrors) | +£4.00 |
Australia & New Zealand
| Up to 0.5 kg | £16.95 |
| Up to 2 kg | £28.95 |
| Up to 5 kg | £47.95 |
| Up to 10 kg | £74.95 |
| Up to 20 kg | £109.95 |
| Each extra kg | £7.50 |
| Fragile packing (orders with art or mirrors) | +£4.00 |
Rest of the world
| Up to 0.5 kg | £16.95 |
| Up to 2 kg | £28.95 |
| Up to 5 kg | £47.95 |
| Up to 10 kg | £74.95 |
| Up to 20 kg | £109.95 |
| Each extra kg | £7.50 |
| Fragile packing (orders with art or mirrors) | +£4.00 |
Dispatch times
- Items in stock are sent within 2 working days.
- Made-to-order and personalised pieces take 7 to 10 days to make before dispatch.
- You will get an email with tracking details when your parcel leaves us.
Orders outside the UK
Your country may charge import duty or tax when the parcel arrives. Those charges are set by your customs office, are not included in our prices, and are the buyer's responsibility.
Returns
- You can cancel an order for standard items within 14 days of receiving it, for a full refund.
- Items must come back unused and in their original packaging. Return postage is paid by the buyer.
- Personalised and made-to-order pieces cannot be returned unless they arrive damaged or faulty.
If something arrives damaged
We pack every fragile piece in a double box. If anything still arrives broken, email hello@mudmirrorart.co.uk within 7 days with a photo of the item and the box, and we will replace or refund it.